Cancellation Policy for Safaris
Cancellation charges will be
levied when guests cancel confirmed reservations. The costs of the
cancellation fees will escalate the closer the guests cancel to their
departure date. We are a long haul destination and most of our safaris are
booked between six months and four months before departure. We therefore do
not sell many beds in the last two months or so. Thus, our penalties begin
and escalate from 8 weeks before departure, by which time the safari must be
paid for in full. If a booking has been made less than 8 weeks prior to
departure, the cancellation policy still applies.
Our cancellation policy is as
follows:
* If a cancellation is made more
than 8 weeks before departure then the guest loses his 20% (non-refundable)
deposit - which must be paid over to ourselves.
* If a cancellation is made between
4 weeks and 8 weeks, the guest loses his deposit plus 30% of the total price.
(i.e. the guests loses 50% of the total safari price.)
* If a guest cancels less than four
weeks prior to departure, the guest loses 100% of the safari price.
For Rovos Rail and the Blue Train
the following cancellation policy will apply:
* If a cancellation is made more
than 8 weeks before departure then the guest loses his 20% (non-refundable)
deposit.
* If a guest cancels less than eight
weeks prior to departure, the guest loses 100% of the safari price.
We do insist taking out travel
insurance so that should you cancel a reservation you will be able to claim the
cost back from the Insurance Company.
Please see Travel Insurance
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